PES University Case Study

When one of Bangalore’s premier institutions, PES University, faced challenges managing the heavy student influx during admissions and administrative processes, they turned to technology for a solution.

With over 1,000 students walking into the administrative block daily, the need for a structured, efficient, and stress-free system was critical.

This case study explores how NET-e India’s cloud-based Queue Management System transformed their operations, bringing order to chaos and efficiency to every interaction.

Client Overview: PES University, Bangalore

Established in 1972 and recognized as a university in 2013, PES University is one of India’s premier private educational institutions. Located in Bangalore, the university offers a wide spectrum of academic programs—from engineering and management to law and design. Spread across 30 acres, its campus is equipped with modern infrastructure and research facilities, attracting thousands of students annually.

The Challenge: Managing High Student Volume

With more than 1,000 students visiting daily for services like admissions, fee payments, document collection, and inquiries, the administrative block at PES University faced operational chaos—especially during peak hours.

Key Issues:

• Students crowded counters in an unstructured manner
• Long wait times disrupted service delivery
• Staff were overwhelmed trying to manage queues manually
• A consistent student experience was difficult to maintain

The Solution: NET-e India’s Cloud-Based Queue Management System

To address these operational hurdles, PES University partnered with NET-e India to implement a modern Queue Management System (QMS).

Our team conducted an on-site evaluation and deployed a tailored cloud-based solution featuring:

• NET-e Q Sleek – a touchscreen-based token dispensing kiosk
• TV-based token display system for the student waiting area
• Counter Call Officer (CCO) Panels for administrative staff

How the System Works

1. Token Dispensing at Kiosk
   Students walk up to the NETe Q Sleek touchscreen kiosk, choose their required service, and receive a printed token with the token number, date, and time.
2. Waiting & Queue Management
   Students wait comfortably in a designated area. Their place in the queue is automatically tracked by the system.
3. Officer Panel & Calling System
   Administrative officers use a dedicated web panel to call tokens. The information is simultaneously displayed and announced on the TV screens.
4. Seamless Service Delivery
   When a student’s token is called, they approach the counter and are served efficiently—no confusion, no crowding.

Results & Impact

Since the implementation of the NET-e India Queue Management System, PES University has experienced measurable improvements across multiple areas:

• Streamlined Student Flow: Even during rush hours, crowding is under control
• Fair Turn Allocation: Students are served in a first-come, first-served format
• Stress-Free Administration: Staff focus on their primary duties instead of managing chaos
• Enhanced Student Experience: Smooth operations create a more professional atmosphere

What the Client Says

“The Queue Management System from NET-e India has completely transformed the way we handle student traffic at PES University. Students no longer wait in long lines, and our staff is more productive. It’s been a fantastic improvement for our operations.”

Mr. Prabhu
Sr. System Administrator
PESU – IT Team

Experience It Yourself

Want to streamline student or customer flow at your School, College, or University like PES University?

Schedule a Free Demo of NET-e India’s Cloud-Based Queue Management System.