What is a Queue Management System?
As the name suggests, Queue Management System are deployed to manage queues at places where customers frequent too often. Smart QMS helps reduce wait times and improve customer experience. Premises such as hospitals, banks, service centers, government offices, etc. can implement intelligent Queue Management Systems to optimize customer flow. At NETe India, we deliver the best Queue Management Solutions by embedding technologies like token dispensers, token calling machines, token display screens, etc.
We also provide a cloud-based Queue Management System and Virtual Queuing Solutions to in still a better and more efficient queuing experience. A better customer experience enabled by reduced waiting times can help your business retain customers in the long run.
- Reduces customer wait times using business intelligence.
- Improves customer loyalty with fast-moving queues.
- Boosts revenue through customer retention by offering seamless customer experience.
- Enhances overall service quality with quick redressal.
- Helps in developing a healthy and productive environment.
How It Works ?
Learn about the process of efficient and streamlined Queue Management
Various Queue Entry Points
Enable customer entry in a queue through different options such as physical, remote, virtual, etc.
Display Estimated Waiting Times
We decode the approximate wait times and our software notifies the customers so they can utilize the waiting time accordingly.
Instant Alerts and Notifications
Customers get regular alerts about the queue movement and get notified via SMS, Email, or WhatsApp about their turn.
Request Customer Feedback
Once the customer is attended, we send out a feedback request about their overall experience and the customer service received at the premises.
Virtual Queuing with Remote Check-in:
Customers can check in remotely for their appointments or services, receive digital tokens, and get updates on their queue status, reducing physical congestion and optimizing the queuing process.
Digital Linear Queuing:
Utilizes digital displays and automated announcements to manage a single line of customers, providing real-time updates on queue status and reducing perceived wait times through engaging digital content.
WhatsApp Queuing with Chatbots:
Integrates chatbots to handle queue registration, provide real-time updates, and answer customer queries, offering a seamless and interactive queuing experience through WhatsApp.
Mobile Queuing with Personalized Notifications:
Sends personalized notifications and updates based on customer preferences and past behavior, ensuring a customized and efficient queuing process.
Best Queue Management System in India
Experience the best queue management system in India with NETe India's Digital Queuing System. Our cutting-edge solution transforms waiting experiences by offering secure, straightforward, and swift online booking, ensuring maximum efficiency and customer satisfaction.
Tailored Service Offerings
Components of an Enterprise Queue Management System
Enterprise Queue Management System (QMS)
An Enterprise Queue Management System (QMS) is a comprehensive software solution designed to intelligently organize, monitor, and improve customer flow in high-traffic environments. It transforms chaotic waiting into a structured, efficient, and transparent process, enhancing the customer experience while providing businesses with powerful tools to optimize staff productivity and gather critical business intelligence. By moving from physical lines to virtual queues, it reduces perceived wait times and increases operational efficiency across entire organizations.
Nete Q Endear Tab
Nete Q Endear Tab
| Category | Details |
|---|---|
| Product Name | NETe Tab Endear – Cloud-Based Queue Management System |
| Description | Compact 10-inch Android tablet-based QMS for managing queues efficiently via a cloud-based application. Ideal for hospitals, clinics, banks, offices, and service centers. |
| Key Features | Cloud-based QMS application (no local server required)- 10-inch Android tablet interface- Capacitive multi-touch display- Bilingual audio prompts (Hindi & English)- Real-time reporting and analytics- API integration with ERP, CRM, HMS- Digital signage for queue status & promotions- Low maintenance & easy setup |
| Device | 10-inch Android tablet |
| Operating System | Android with pre-installed cloud QMS app |
| Connectivity | Wi-Fi / LAN (optional) |
| Printer | Real Pos RPT-260IV Classic (thermal receipt printer)Printing Method: Direct thermal, up to 260 mm/s Paper Width: 79.5 ± 0.5 mm; Max Roll Diameter: 80 mm Commands: ESC/POS compatible Interfaces: USB + Serial + Ethernet Print Head Life: 100 km; Cutter: Partial cut, 1.5 million cutsAdditional: QR code & 2D printing, low noise, built-in cash drawer control, 256K NV logo support |
| Display | Token status, service names, promotional content |
| Integration | API for ERP/CRM/HMS connectivity |
| Reporting | Web-based dashboard, real-time analytics |
| Power Supply | 5V DC (standard tablet charger) |
| Mounting Options | Table stand or wall mount |
| Benefits | Space-saving design- Easy to install and operate- Accessible from anywhere- Improves service flow and reduces waiting time- Scalable for multiple counters/branches |
Nete Q Endear
Nete Q Endear
| Category | Details |
|---|---|
| Product Name | Nete Q Endear |
| Dimensions | Width: 460 mmDepth: 90 mmHeight: 350 mmBase Depth: 470 mm |
| Basic Features | Unlimited service integration in token dispenser Customizable printing (any language)Supports LED/LCD token display Digital audio in Hindi & English API/web interface for CRM/ERP integration Digital signage support Dynamic counter/service management Local & central reporting Three-digit LED counter display integrationFully customizable as per client requirements |
| Touchscreen | 15″ SAW (Surface Acoustic Wave)Resolution: 4096 × 4096Material: 3 mm pure glass / tempered glassLight Transmission: 90%–92%Scratch-resistant (Mohs hardness 7)Operating Temp: –20 °C to +50 °C |
| Printer | RealPos RPT-260IV Classic (thermal receipt printer)Printing Method: Direct thermal, up to 260 mm/sPaper Width: 79.5 ± 0.5 mm; Max Roll Diameter: 80 mmCommands: ESC/POS compatibleInterfaces: USB + Serial + EthernetPrint Head Life: 100 km; Cutter: Partial cut, 1.5 million cutsAdditional: QR code & 2D printing, low noise, built-in cash drawer control, 256K NV logo support |
| Controller & Ports | Asrock H61M-S1 PLUS motherboardCPU: Intel Dual Core 3.0 GHz, Turbo Boost 2.0, Hyper-ThreadingMemory: 2 GB DDR3 (expandable)Graphics: Intel HD Graphics 2000–4000Audio: 5.1 CH HD Audio (Realtek ALC662)LAN: 10/100 EthernetSlots: PCIe x16, PCIe x1, SATA2 ports, USB 2.0 |
| Storage | 320 GB or 500 GB SATA HDDRotational Speed: 5400 RPMBuffer: 8 MB |
| Build | CRCA Sheet Steel (Essar Steel)Epoxy powder coating, 80–90 microns |
| Electrical Rating | 3 A, 220 VInsulation: >1000 MΩ at 500 V DC |
| Operating System | Lubuntu, MySQL 5.5, PHP 6.0, Apache 2.2.11, HTML5, CSS3, jQuery |
NETEQ Sleek
NETEQ Sleek
| Category | Details |
|---|---|
| Product Name | Net-E Sleek |
| Dimensions | Width: 460 mmHeight: 1500 mmDepth: 90 mmBase Depth: 470 mm |
| Touchscreen | 17″ SAW (Surface Acoustic Wave)Resolution: 4096 × 4096Material: 3 mm pure glass / temperedLight Transmission: 90%–92%Scratch-resistant (Mohs hardness 7)Operating Temp: –20 °C to +50 °C |
| Monitor | AOC E1660SW 15.6″Resolution: 1366 × 768Brightness: 220 cd/m²Contrast Ratio: 20,000,000 :1 (DCR)Viewing Angle: 90°/65°Power: <12 W |
| Printer | RealPos RPT-260IV Classic (thermal receipt printer)Printing Method: Direct thermal, up to 260 mm/sPaper Width: 79.5 ± 0.5 mm; Max Roll Diameter: 80 mmCommands: ESC/POS compatibleInterfaces: USB + Serial + EthernetPrint Head Life: 100 km; Cutter: Partial cut, 1.5 million cutsAdditional: QR code & 2D printing, low noise, built-in cash drawer control, 256K NV logo support |
| Storage | 320 GB or 500 GB SATA HDDRotational Speed: 5400 RPMBuffer: 8 MB |
| Build | CRCA Sheet Steel (Essar Steel)Epoxy powder coating, 80–90 microns |
| Electrical Rating | 3 A, 220 VInsulation: >1000 MΩ at 500 V DC |
NETE Q Tiny
NETE Q Tiny
| Category | Details |
|---|---|
| Product Name | NETe Tiny R |
| Type | Compact button-based token dispenser |
| Basic Features | Button-triggered token dispensingSeamless API-based integration with external softwareCompact, user-friendly designBuilt-in thermal printingStatus indication for printing/network errors |
| Functional Specs | Token Generation: Sequential numbers with optional prefix (e.g., G-001)Services: Multiple service buttons (e.g., General, VIP, Senior Citizen)Print Details: Token number, service type, timestamp, optional wait time/counter assignment Modes: Standalone, Connected (API). |
| API & Connectivity | REST API (HTTP/HTTPS), GET/POSTData format: JSON/XMLOptional: MQTT, Socket.io, WebSocket for real-time communication |
| Printer | 3″ thermal printer with auto-cutterPrints token number, service type, and timestampHigh-speed thermal printing |
| Buttons | 1-4 tactile push buttons |
| Display (Optional) | 16×2 LCD or OLED for status display |
| Hardware | Processor/MCU: ESP8266 or Raspberry Pi Compute Module (with Wi-Fi)Connectivity: Wi-Fi, optional Ethernet, USB, RS 232Enclosure: Metal/ABS, wall/table mount |
| Power | 230V AC |
| Indicators | LED status indicators for network and printer |
| Firmware Features | Button input management with debouncePrint queue handlingWi-Fi configuration (AP/online or serial)OTA firmware upgradeRetry mechanism for API failuresStatus LED control |
| Admin Panel | Local/remote configurationSet API endpoints, prefixes, service namesNetwork setup (Wi-Fi credentials, static IP)View device ID, firmware versionTest print & reset |
| Integration Scenarios | QMS for hospitals & clinics HMS/OPD modules Banking & government counters Customer service centres |
Nete Q Standard
Nete Q Standard
| Category | Details |
|---|---|
| Product Name | NETe Q Standard |
| Dimensions | Width: 318 mmHeight: 343 mmDepth: 242 mm |
| Type | Button-based Token Dispenser |
| Button Capacity | 2 to 8 push buttons (16 mm) |
| Basic Features | Prints tokens in serial orderSupports up to 8 servicesReal-time queue managementInter-department token transferCustomizable token print with logo & messagesBuilt-in audio announcements (English, Hindi, others)Token re-announcement featurePriority handling for specific customersVisual notifications via dynamic displayCRM integration via QMS softwareCompatible with monitors/LCD/LED TVsToken blink & voice announcementSDK included for customizationScrolling message display on token board |
| Printer | RealPos RPT-260IV Classic (thermal receipt printer)Printing Method: Direct thermal, up to 260 mm/sPaper Width: 79.5 ± 0.5 mm; Max Roll Diameter: 80 mmCommands: ESC/POS compatibleInterfaces: USB + Serial + EthernetPrint Head Life: 100 km; Cutter: Partial cut, 1.5 million cutsAdditional: QR code & 2D printing, low noise, built-in cash drawer control, 256K NV logo support |
| Controller | Raspberry Pi Model B+Broadcom BCM2835 SoC ARM11CPU: 700 MHz ARM1176JZFSGPU: Dual Core VideoCore IV® (OpenGL ES 2.0, OpenVG, 1080p H.264 decode)Memory: 512 MB SDRAMStorage: MicroSDOS: Raspbian 3.12 / Fedora 3.12.23 (redundancy)Ethernet: 10/100 BaseTVideo Output: HDMI & Composite RCAAudio Output: 3.5 mm jack & HDMIUSB: 4 × USB 2.0GPIO: 40-pin header (27 GPIO pins) |
| Build | CRCA Sheet SteelEpoxy powder coating |
| Electrical Rating | 3 A, 220 VInsulation: >1000 MΩ at 500 V DC |
| Operating System & Software | Raspbian & Fedora LinuxMySQL 5.5, PHP 6.0, Apache 2.2.11HTML5, CSS3, jQueryDevelopment tools: Flash CS6, Photoshop CS6, Dreamweaver CS6, Illustrator CS6 |
Customer Care Officer (CCO Panel
Customer Care Officer (CCO Panel
| Category | Details |
|---|---|
| Product Name | Customer Care Officer (CCO) Panel |
| Type | LAN-based Token Calling & Queue Management Module |
| Technology Stack | Backend: Laravel PHPDatabase: MySQLFrontend: HTML, CSS, JavaScript, jQuery, Bootstrap |
| Basic Features | Real-time token calling & status trackingRole-based login with counter selectionOperates entirely on LAN (no internet required)Secure, closed-network operationDisplays served/waiting count & call durationIntegrated with waiting area display (visual + audio)Token search by name, category, or time |
| Token Control Functions | NEXT – Call next token from waiting listTRANSFER – Move token to another counterHOLD– Temporarily pause a token for later recallPENDING – Mark token as pending if no response after multiple callsBELL – Re-announce token to alert customerBREAK – Log break with reason and pause token activity |
| Connectivity | LAN (Local Area Network) for reliable and secure communication within the facility |
| Ideal For | HospitalsGovernment officesCorporate service centersAny secure, closed-network environment |
NETe Q Calling Pad – Customer Care Officer (CCO) Panel
NETe Q Calling Pad – Customer Care Officer (CCO) Panel
| Category | Details |
|---|---|
| Product Name | NETe Q Calling Pad – Customer Care Officer (CCO) Panel |
| Description | LAN-enabled dashboard for managing and calling customer tokens in real time within a closed network environment. Designed for secure and stable queue control in facilities such as hospitals, government offices, and corporate service centers. |
| Technology Stack | Backend: Laravel PHPDatabase: MySQLFrontend: HTML, CSS, JavaScript, jQuery, Bootstrap |
| Core Functions | Real-time token calling & status trackingRole-based login with counter selectionWorks entirely on LAN (no internet required)Displays served/waiting count & call durationIntegrated with waiting area display (visual + audio)Token search by name, category, or time |
| Token Control Functions | NEXT – Call next token from waiting list Pending – Mark as pending if customer doesn’t respond BELL/Clear – Re-announce token to alert customer |
| Connectivity | LAN (Local Area Network) for stable and secure operation |
| Advantages | No dependency on internetImproved security in closed networksFaster response time compared to cloud-based calling systems |
| Ideal For | HospitalsGovernment service centersCorporate front desksHigh-security, offline environments |
Benefits of NETe Queue Management System
Reduced Wait Times:
Our clients witness a reduction in wait times by up to 50%, significantly improving the customer experience.
Improved Staff Efficiency:
Queue management systems enhance staff productivity as the employees can now serve customers more efficiently.
Reduced No-Show Rates:
Businesses can eliminate or reduce no-show rates by utilizing instant alerts and reminders.
Operational Cost Savings:
Save money by optimizing the entire queueing process with efficient staff management and minimized space usage.
Data-Driven Decisions:
Businesses can make smart decisions with access to real-time data and analytics, resulting in a 30% improvement in overall operational efficiency.
Enhanced Brand Reputation:
Improved service and reduced wait times contribute to a stronger brand reputation and boost positive reviews and customer loyalty.
Industries We Serve
From banking to healthcare, government to service centers, our QMS solutions enhance brand reputation by improving service efficiency and reducing wait times, resulting in improved customer retention rates and better customer loyalty.
Government
Banking
Healthcare
Service Centers
Sales and Support Available Pan India
Mumbai, Delhi, Kolkata, Chennai, Bangalore, Hyderabad, Ahmedabad, Pune, Chandigarh, Jaipur, Cochin, Surat, Bhopal, Patna, Bhubaneshwar, Siliguri, Mangalore, Udaipur, Dehradun, Firozabad, Jamshedpur, Noida, Gurgaon, Vijaywada, Srinagar, Ludhiana, Indore, Lucknow, Guwahati, Ranchi, and 3970 more cities in India.
Empowering Success : Our Esteemed and Valued Clientele
From leading healthcare providers to innovative retail brands and dynamic government agencies, we have served them all. Our Queue Management Solutions empower businesses with better customer handling through cutting-edge technology and personalized service.
Frequently Asked Questions
Here are some of the most common questions we are asked. Still have a question, we are available via Call, Chat, Email whenever you need!
A Queue Management System is a solution designed to manage and streamline the flow of customers or clients in various service environments, such as banks, hospitals, retail stores, and government offices. It helps reduce wait times, improve service efficiency, and enhance customer satisfaction.
Our QMS involves a combination of hardware (such as ticket dispensers, digital displays, and kiosks) and software (for scheduling, analytics, and management). Customers take a ticket or register their appointment, and are then guided to the appropriate service counter or area via digital displays and audio announcements.
- Reduced Wait Times: Efficiently manages customer flow, reducing perceived and actual wait times.
- Improved Customer Experience: Provides clear communication and guidance, enhancing overall satisfaction.
- Operational Efficiency: Optimizes staff allocation and service processes, leading to better resource management.
- Data Insights: Collects data on customer flow and service times, helping in decision-making and service improvement.
Yes, the NETe India QMS is highly customizable to meet the specific needs of various industries. Whether a healthcare facility requires patient prioritization, a retail store needs customer feedback integration, or a government office has complex service routes, our system can be tailored accordingly.
The hardware components typically include ticket dispensers, kiosks, digital signage, and sometimes RFID or biometric devices. The exact requirements depend on the specific setup and needs of the service environment.
We prioritize data security and comply with all relevant data protection regulations. Customer data collected through our QMS is encrypted and securely stored. Access is restricted to authorized personnel only, ensuring privacy and security.
Our QMS can integrate with various business systems, such as CRM, ERP, and appointment scheduling software. This integration helps streamline operations and provides a seamless experience for both staff and customers.
The cost varies depending on the complexity and scale of the system and the specific customization required. We offer flexible pricing models and can provide a detailed quote after an initial consultation and assessment of your needs.
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