NETe Feedy - Customer Feedback System

Improve your service quality by recording real-time customer feedback with our smartly placed NETe Feedy, our proprietary customer feedback software. Gain valuable insights, improve customer experience, and make data-driven decisions to enhance your quality of service and premises.

NETe Feedy - Customer Feedback System

What is a Customer Feedback System?

A customer feedback system is an IoT device empowered by customer feedback software to capture customer feedback about their experiences with a product, service, or organization. The feedback is recorded in the form of either overall ratings or individual ratings on multiple aspects, surveys, etc.

By capturing and analyzing this feedback, businesses can identify areas for improvement, elevate customer experience, boost retention rates, and make informed decisions to drive growth and loyalty.

Manages customer feedback in real-time
Improves customer retention
Helps companies to benchmark performance
Increase customer loyalty
Allows for targeted messaging
Staff performance can be measured and improved

How It Works ?

Customer Feedback System to Capture Instant Insights

Customers come across the Feedback Machine

Customers find the feedback machine on the wall or the top of a table or desk.

Customers submit feedback by pressing the button

From the set of options available, customers submit their choice by pressing the button.

Feedback is stored

Once the feedback is submitted, it is stored in the device or the main server depending on the type of machine.

Gain Data Insights

Admins can access actionable insights through a user-friendly dashboard and make informed decisions on customer satisfaction.

Variants of Customer Feedback Machine
offered by NETe India

Push Button Feedback Machine

Our Push Button Customer Feedback Machine, crafted with an MS body and epoxy powder coating, features five feedback buttons with corresponding smileys. It offers sound and LED indications for each feedback, daily/monthly unit consumption notifications, and Excel reports via Wi-Fi. Optional features include a 16x2 LCD display and a numeric keypad for mobile number entry.

Touch Screen Customer Feedback Machine

Our Touchscreen Customer Feedback Machine boasts an attractive design with 3, 4, or 5 feedback buttons, each featuring a unique smiley. It supports feedback for multiple questions, securely stores data on the cloud, and allows report access via username and password.

Why Choose NETe Feedy?

Implementing NETe Feedy, a Customer Feedback Solution, boosts customer satisfaction and loyalty, increases revenue, and provides actionable insights.

15%

Improvement in Customer Satisfaction

25%

Increase in Customer Loyalty

77%

Favors Brand That Applies Customer Feedback

86%

Willing to Pay More for Better Customer Experience

Best Customer Feedback Software in India

Explore the features of the best customer feedback software in India. Our customer feedback system is designed to capture real-time insights and enhance service quality. Our user-friendly platform helps businesses capture valuable feedback effortlessly, boost customer experience, and make data-driven decisions for efficiency and productivity.

Benefits of NETe Customer Feedback Management System

Improves Customer Satisfaction:

Quickly address customer concerns and improve service quality.

Identifies Improvement Areas:

Gain insights into areas needing enhancement for better customer experiences.

Increases Employee Engagement:

Motivates staff through recognition of positive feedback and identifies training needs.

Supports Data-Driven Decisions:

Make informed decisions based on detailed customer feedback data.

Enhances Customer Loyalty:

Build stronger relationships by responding to feedback and showing customers they are valued.

Strengthens Competitive Advantage:

Stay ahead by continuously improving based on direct customer insights.

Industries We Serve

From banking to healthcare, government to service centers, our QMS solutions enhance brand reputation by improving service efficiency and reducing wait times, resulting in improved customer retention rates and better customer loyalty.

Goverment

Banking

Healthcare

Service Centers

Our Clients

Empowering Success : Our Esteemed and Valued Clientele

From leading healthcare providers to innovative retail brands and dynamic government agencies, we have served them all. Our Queue Management Solutions empower businesses with better customer handling through cutting-edge technology and personalized service.